Enterprise resource planning or ERP is a way to manage information across an organization and is a process traditionally hosted on the business premises. ERP software and tools increase efficiency within an organization and can play a vital role in growth and expansion.
Technology being an area that is continually advancing and evolving, it comes as no surprise that ERP software is no longer what it used to be years ago. Several organizations are making the transformation from on-site ERP to cloud ERP and cloud technology is even extending to other areas like customer relationship management or CRM. With a cloud ERP system or cloud CRM solution, organizations can enjoy the benefits of the software as well as the benefits of cloud technology.
A cloud-based enterprise resource planning system is hosted and managed offsite and takes IT administration off your hands. The vendor you purchase your cloud ERP software will take care of the management and maintenance of the software and ongoing and seamless updates ensure zero disruptions of business operations.
A cloud ERP system will come with several features, for instance, financial planning, supply chain management, and production management. While these features benefit industries from apparel and hospitality to energy and healthcare, customization or personalization is a feature that can benefit any organization in a significant way.
Whether it is customer relationship management or enterprise resource planning, it is unlikely that one solution will suit different organizations and industries. The requirements and challenges of an organization depend on several factors, for instance, the size of the company, services and products, and the industry they operate in.
If an ERP system went for a one-size-fits-all approach, it may offer the most basic benefits to an organization but will fail to address the specific requirements of the business. This is where personalization is of relevance.
Starting with configuration, the personalization of ERP stepped into customization. This feature considers the business processes and needs of the organization and includes the integration of third-party applications, which can further extend the functionality of the cloud ERP.
What followed configuration and customization is cloud ERP personalization, which allows users to adjust the software to meet the needs and requirements of the organization, ensuring seamless integration and usage.
The latest personalization features to a cloud CRM solution may be either low code or no code personalization, which means that the organization can personalize the software without requiring the services of a programmer or developer.
If you purchase an ERP solution that is known for its reliability, features, and speed, then does personalization really matter? Is it not a given that a good ERP system will meet the requirements of your business?
Regardless of how well a cloud CRM solution or cloud ERP system is developed, its features are enhanced when the software is personalized to fit the requirements of the business. This is why organizations now look for cloud ERP with improved personalization capabilities.
Some of the elements of an enterprise resource planning system that you can customize include fields and records, workflows and modifications, and scripts. In addition to this, reports and advanced saved searches can be customized. Personalization tools can also be used to enhance and fine-tune the existing forms and objects in the software.
There are four key benefits of customizing or personalizing a cloud ERP or cloud CRM solution. Firstly, the end-to-end business process can be personalized to suit the company’s requirements as well as industry requirements. Despite using the same ERP tool, an organization in the healthcare industry will not have the exact same requirements as a company in the media and publishing industry.
Personalization of ERP software takes into account the unique requirements of different industries, while also considering how different business types have different requirements.
With personalization, an organization can also rapidly connect to third-party applications, while also personalizing roles to enhance individual and team productivity.
Finally, personalization encourages expansion and growth and an organization can create new procedures and functionality in accordance with changing business needs. Scalability is one of the key benefits of a cloud ERP but this benefit is further enhanced by the ability to personalize the enterprise resource planning tool to suit the changing requirements of the business as well as the industry.
These are the four reasons why cloud ERP personalization matters to businesses.